Welcome to the Returns Policy page of Simone Andreoli – Diario Olfattivo. Below are the criteria and procedures for returning products purchased on our website.
Return Conditions
To be eligible for a return, items must be returned under the following conditions:
- Product Integrity: The product must be returned in its original packaging and must not have been used or damaged.
- Return Timeframe: Returns must be requested within 14 days of receiving the order.
Return Procedure
- Contact Our Customer Service: To initiate the return process, please contact our Customer Service within 14 days of receiving the order. You can do so by emailing [email protected] or by filling out the form on the Contact page, remembering to provide the order number and a brief description of the reason for the return.
- Approval of Return: Once we receive the return request, our Customer Service will verify the item’s compliance with the return conditions. You will receive detailed instructions on how to proceed.
- Return of the Product: After receiving approval for the return, please pack the item carefully in its original packaging. The customer is responsible for the cost and safety of transporting the returned product.
- Inspection and Refund: Upon receiving and verifying the returned item, we will proceed with the refund of the amount paid for the product, excluding original shipping costs, within 14 days from the receipt of the returned item.
Customer Support
Please do not hesitate to contact our Customer Service for further clarification or assistance regarding our shipping policies. We are here to provide support and make your shopping experience as enjoyable as possible.
Customer Service is available Monday to Friday from 8:30 AM to 12:30 PM and from 2:00 PM to 5:30 PM, except on holidays.